Refund and Returns Policy

Polisi bayaran balik dan pemulangan kami berlangsung selama 5 hari. Jika 5 hari telah berlalu sejak pembelian anda, kami tidak boleh menawarkan bayaran balik penuh atau pertukaran kepada anda.

Untuk layak menerima pemulangan, produk anda mestilah tidak digunakan dan dalam keadaan yang sama seperti anda menerimanya. Ia juga mesti berada dalam pembungkusan asal.

Untuk melengkapkan pemulangan anda, kami memerlukan resit atau bukti pembelian.

Bayaran balik

Setelah pemulangan anda diterima dan diperiksa, kami akan menghantar e-mel kepada anda untuk memberitahu anda bahawa kami telah menerima item anda yang dipulangkan. Kami juga akan memberitahu anda tentang kelulusan atau penolakan bayaran balik anda

Jika diluluskan, maka bayaran balik anda akan diproses dan kredit akan digunakan secara automatik pada kad kredit atau kaedah pembayaran asal anda, dalam tempoh hari tertentu.

Bayaran balik lewat

Jika anda belum menerima bayaran balik, semak akaun bank anda sekali lagi.

Kemudian hubungi syarikat kad kredit anda, mungkin mengambil sedikit masa sebelum bayaran balik anda disiarkan secara rasmi.

Seterusnya, hubungi bank anda. Selalunya terdapat beberapa masa pemprosesan sebelum bayaran balik disiarkan.

Jika anda telah melakukan semua ini dan anda masih belum menerima bayaran balik anda, sila hubungi kami di admin@farmasiehsan.com.my

Produk promosi

Hanya produk berharga biasa boleh dikembalikan. Produk promosi tidak boleh dikembalikan.

Pertukaran

Kami hanya menggantikan produk jika ia rosak. Jika anda perlu menukarnya dengan produk yang sama, hantarkan e-mel kepada kami di admin@farmasiehsan.com.my dan hantar produk anda ke Lot 235B Tingkat Atas Seksyen 1, Jln Kota Bharu 16800 Pasir Puteh Kelantan

Pemulangan penghantaran

Untuk memulangkan produk anda, anda harus menghantar produk anda ke Lot 235B Tingkat Atas Seksyen 1, Jln Kota Bharu 16800 Pasir Puteh Kelantan

Anda akan bertanggungjawab untuk membayar kos penghantaran anda sendiri untuk memulangkan item anda. Kos penghantaran tidak akan dikembalikan. Jika anda menerima bayaran balik, kos penghantaran pemulangan akan ditolak daripada bayaran balik anda

Perlukan bantuan?

Hubungi kami di admin@farmasiehsan.com.my untuk pertanyaan berkaitan bayaran balik dan pemulangan.

Shipping, Cancellation, & Refund Policy

Cancellation Prior to Shipment

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at admin_ec@farmasiehsan.com.my

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment

Return Policy

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

  1. All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery.
  2. Only items that have been purchased directly from https://www.farmasiehsan.com.my Online Store can be eligible for a return.
  3. Any https://www.farmasiehsan.com.my Online Store product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
  4. Goods are eligible for a return if the following are applied:
  • Incorrect:
  • The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.
  • Damaged:
  • The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete https://www.farmasiehsan.com.my Online Store product.
  • Returned items must meet the following requirements:
  • The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
  • You have proof of purchase (order invoice number and receipt).
  • Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
  • Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
  1. Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
  2. We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

Refund Policy

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

  1. Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
  2. Credit card refunds services, refunds will be sent to the card-issuing bank.

 

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.SHIPPING POLICY

 

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

 

Change In Shipping Address

If you have any request for change of shipping address, please email us at admin_ec@farmasiehsan.com.my within 12 hours upon your order submission.

If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

 

Shipping Time

It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 6:00 pm weekdays only.

 

Tracking Number

Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.

For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms.Proof of purchase, invoice or delivery order will be available.

 

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.